Terms of service
TERMS OF SERVICE
Last updated: October 2026
OVERVIEW
This website is operated by Doreen & Ada. Throughout the website, the terms “we”, “us” and “our” refer to Doreen & Ada.
These Terms of Service explain the terms that apply when you visit our website or purchase products from us.
By using our website or placing an order with us, you agree to these Terms of Service together with any other policies referred to on our website, including our Returns & Refunds Policy, Shipping & Delivery Policy and Privacy Policy.
Nothing in these Terms affects your statutory rights as a consumer.
1. ABOUT US
Doreen & Ada is an online retailer based in the United Kingdom.
Our online store is hosted by Shopify, which provides the e-commerce platform that allows us to sell our products to you.
If you need to contact us, please email:
doreenandada@hotmail.com
2. USING OUR WEBSITE
You may use our website only for lawful purposes.
You must not:
• Use the website in a way that breaches applicable law
• Attempt to interfere with the security or operation of the website
• Introduce viruses, malware or other harmful material
• Attempt to gain unauthorised access to our website or systems
• Use our website or its content fraudulently
• Copy or commercially exploit our website content without permission
We may restrict or suspend access to our website where reasonably necessary, including for maintenance, security or suspected misuse.
3. PRODUCTS
We make every reasonable effort to describe and photograph our products accurately.
However, colours may appear slightly different depending on your screen, device and display settings.
As many of our products are made from printed fabrics, the exact placement of a pattern or design may vary from the photographs shown. This means each item may look slightly different while still being made from the same fabric design.
Product packaging and presentation may also change from time to time.
We reserve the right to discontinue products or change our product range at any time.
Nothing in this section affects your statutory rights. Products supplied by us must be as described, of satisfactory quality and fit for purpose.
4. PRICES
All prices are displayed in pounds sterling (£).
Prices may change from time to time, but changes will not affect an order that we have already accepted.
Any applicable delivery charges or optional delivery upgrades will be shown before you complete your purchase.
Standard UK delivery is currently included free of charge with Doreen & Ada orders.
5. PLACING AN ORDER
When you place an order, you are offering to purchase the products in your basket.
You will receive an order confirmation using the contact details supplied during checkout.
We reserve the right to refuse or cancel an order where there is a reasonable reason to do so. This may include:
• A product unexpectedly being unavailable
• An obvious pricing or product-description error
• Payment not being authorised
• Suspected fraudulent activity
• An order being placed in breach of these Terms
• A genuine stock or inventory error
If we cancel an order after payment has been taken, we will refund the amount paid for the cancelled product or order.
6. PAYMENT
Payment must be made using one of the payment methods available at checkout.
Payments are processed through the payment providers available through our Shopify store.
You are responsible for providing accurate payment and billing information.
7. STOCK AVAILABILITY
All products are subject to availability.
We make reasonable efforts to keep our stock information accurate, but occasionally a product may sell out or an inventory discrepancy may occur before our website updates.
If we cannot fulfil an item you have ordered, we will contact you and offer an appropriate solution, which may include a refund, replacement or alternative where you agree to one.
We will never substitute a product without your agreement.
8. PRE-ORDERS
Some products may occasionally be offered for pre-order.
Products marked as pre-order are not available for immediate dispatch.
Where possible, expected availability or dispatch information will be provided on the relevant product page.
If an order contains both in-stock and pre-order products, the complete order will normally be held and dispatched together once all products are available.
If there is a significant unexpected delay affecting a pre-order, we will contact you where appropriate.
Purchasing a pre-order product does not affect your statutory cancellation rights.
9. BUNDLES, MULTI-BUYS AND PROMOTIONS
We may offer bundles, multi-buy discounts, promotional prices or discount codes from time to time.
Promotions may be subject to additional conditions displayed alongside the relevant offer.
Unless stated otherwise, discount codes cannot be combined with other discount codes or promotions.
We reserve the right to withdraw or amend a promotion before an order is placed.
If you return part of a bundle or multi-buy and the products you keep would no longer qualify for the promotional price, your refund may be adjusted to reflect the price that would have applied to the products you keep.
Further information can be found in our Returns & Refunds Policy.
10. DISCOUNT CODES
Discount codes must be entered correctly at checkout and used within any applicable validity period.
Unless otherwise stated:
• Discount codes cannot be exchanged for cash
• Discount codes cannot normally be applied retrospectively after an order has been placed
• Only one discount code may be used per order unless our checkout specifically allows otherwise
We may cancel or refuse the use of a discount code where it has been used fraudulently, incorrectly or contrary to the conditions of the promotion.
11. DELIVERY
Standard UK delivery is free on Doreen & Ada orders.
We aim to dispatch in-stock orders within 3 working days.
We use a range of delivery providers, which may include Royal Mail, Evri and InPost. We choose the service we consider most appropriate for each order.
Optional Express Delivery may also be available at checkout for an additional charge.
Full details can be found in our Shipping & Delivery Policy.
Nothing in these Terms affects your statutory rights in relation to delivery.
12. CANCELLATIONS, RETURNS AND REFUNDS
Your cancellation and return rights are explained in our Returns & Refunds Policy.
We currently offer a 30-day returns period in addition to the statutory rights available to eligible online purchases.
Nothing in these Terms or our Returns & Refunds Policy limits your rights under UK consumer law.
13. FAULTY, DAMAGED OR INCORRECT PRODUCTS
If a product is faulty, damaged, incorrect or not as described, please contact us at:
doreenandada@hotmail.com
Please include your order number and details of the problem. Photographs may help us resolve the issue more quickly.
We will provide an appropriate remedy in accordance with your statutory rights.
Nothing in these Terms limits your rights under the Consumer Rights Act 2015.
14. PERSONALISED AND CUSTOM-MADE PRODUCTS
Products made to your specifications or clearly personalised may not qualify for the usual change-of-mind cancellation rights where a statutory exemption applies.
Any applicable restriction will be made clear where appropriate.
This does not affect your rights if a personalised or custom-made product is faulty, damaged, incorrect or not as described.
15. ERRORS AND INACCURACIES
We try to ensure that information on our website is accurate.
Occasionally, however, there may be an error relating to a product description, price, promotion, stock level or other information.
Where we identify an obvious error, we may correct it.
If an error affects an order you have already placed, we will contact you where appropriate.
We will not use this section to remove or restrict any statutory rights you have as a consumer.
16. INTELLECTUAL PROPERTY
Unless otherwise stated, the content of this website, including text, branding, graphics, photographs and other original content, belongs to Doreen & Ada or is used by us with permission.
You may view and use our website for your personal, non-commercial use.
You must not reproduce, distribute, commercially exploit or use our content without permission where doing so would infringe our intellectual property rights or those of another rights holder.
17. CUSTOMER REVIEWS, COMMENTS AND CONTENT
If you submit a review, comment or other content to our website or social media, you are responsible for ensuring that it is lawful and does not infringe another person's rights.
We may remove content from areas we control where we reasonably believe it is unlawful, abusive, fraudulent, misleading, offensive or infringes another person's rights.
If you send or tag us in photographs or other content, we will not assume that this automatically gives us permission to use that content for advertising or marketing outside the normal functionality of the platform.
Where appropriate, we will ask permission before using customer-created content for our own promotional purposes.
18. THIRD-PARTY SERVICES AND LINKS
Our website may contain links to third-party websites or use services provided by third parties, including payment providers, delivery providers and Shopify.
Third-party websites and services may have their own terms and privacy policies.
We are not responsible for the content of independent third-party websites that we do not operate.
Nothing in this section affects any responsibility we have for services we use to fulfil our contract with you.
19. PERSONAL INFORMATION AND PRIVACY
We process personal information in accordance with our Privacy Policy and applicable data protection law.
Please read our Privacy Policy for more information about how and why we collect and use personal information.
20. OUR RESPONSIBILITY TO YOU
We do not exclude or limit liability where it would be unlawful to do so.
Nothing in these Terms excludes or limits our liability for:
• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Breach of your statutory rights
• Any other liability that cannot legally be excluded or limited
We are responsible for losses that are a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill.
We are not responsible for losses that were not foreseeable when the contract was formed.
Products sold through our consumer website are intended primarily for personal and domestic use. We are not responsible for business losses such as loss of profits, revenue or business opportunities where you purchase as a consumer.
Nothing in this section affects your statutory rights.
21. EVENTS OUTSIDE OUR CONTROL
Sometimes circumstances outside our reasonable control may affect our ability to provide our website or deliver an order.
These might include severe weather, disruption to transport or delivery networks, industrial action, widespread technical failures or other events that we could not reasonably prevent.
Where this affects an order, we will take reasonable steps to minimise the impact and keep you informed where appropriate.
Your statutory rights are not affected.
22. CHANGES TO THESE TERMS
We may update these Terms from time to time, for example where our business, services or legal obligations change.
The latest version will be published on our website.
Changes will not retrospectively remove rights that have already arisen in relation to an order.
23. SEVERABILITY
If any part of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply.
24. GOVERNING LAW
These Terms are governed by the laws of England and Wales.
If you are a consumer living elsewhere in the United Kingdom, you may also benefit from any mandatory protections provided by the law applicable where you live.
Nothing in these Terms limits any rights you have to bring proceedings in an appropriate UK court.
25. OTHER POLICIES
These Terms should be read alongside our:
• Returns & Refunds Policy
• Shipping & Delivery Policy
• Privacy Policy
Where your statutory consumer rights apply, they take priority over any inconsistent provision in our policies.
26. CONTACT US
If you have any questions about these Terms or an order, please contact us:
Doreen & Ada
Email: doreenandada@hotmail.com